Refund and Returns Policy

Return, Refund, and Cancellation Policy

Last Updated:  December 13, 2024

 

Thank you for shopping with us!  We want you to be completely satisfied with your purchase.  Please review our return, refund, and cancellation policy below.

Please note:  Return, Refund, and Cancellation Policies for our products sold on other sales channels may vary from this website.  If your purchase was not completed on this website, please defer to the Return, Refund, and Cancellation Policies on the sales channel from which your purchase was made (Tiktok, Instagram, etc.). 

Return Policy:

  1. Eligibility

    for Returns:
  • Products can be returned within 30 days of purchase.
  • Items must be unopened, unused, and in their original packaging with all seals intact.

  1. How to Initiate a Return:

  • To initiate a return, please contact our customer service team by using the contact form on this website found here: https://aglaea-nutrients.com/contact/
  • Write “Return Request” at the top of the message field and include your order number and the reason for the return.

  1. Return Shipping:

  • Customers are responsible for the shipping costs for returning items unless the product received was damaged or incorrect.

Refund Policy:

  1. Processing Refunds:

  • Once we receive the returned items and verify their condition, we will process your refund with 7-10 business days.
  • Refunds will be issued to the original payment method used during purchase.

Cancellation Policy:

  1. Order Cancellation:

  • You may cancel your order within 1 hour of placing it for a full refund.
  • To cancel an order, please contact our customer service team as soon as possible by using the contact form on this website found here: https://aglaea-nutrients.com/contact/

  1. After 1 Hour:

  • If the order is processed for fulfillment before cancellation, please follow our return policy for the item after receiving it.

Exceptions:

  • Due to health and safety regulations, opened products that have been used cannot be returned.

Contact Us:

 

Thank you for choosing Aglaea Nutrients!  We appreciate your trust in our products.